REFUND POLICY

At PeTAL Connect LLC, we are committed to delivering high-quality digital learning experiences,
professional networking opportunities, and curated resources. Due to the nature of our services,
our refund policy is outlined below.

1. Subscription-Based Memberships

All membership subscriptions, including Standard, Educator, and Premium tiers, are
non-refundable.

By subscribing, you acknowledge and agree that:

Access to digital content, job alerts, and the ConnectED community is granted immediately upon successful payment.
No refunds or partial refunds will be issued for change of mind, partial use of the service, or failure to cancel before the next billing cycle.

Cancellation Policy:
You may cancel your subscription at any time. Your access will remain active until the end of your current billing period, and no further charges will be applied after cancellation.

2. One-Time Payments

One-time payments may include course purchases, facilitator or event fees, job board posting fees,
and invoices for services. These payments are generally non-refundable.

Refunds may be considered on a case-by-case basis where:

A duplicate payment was made in error.
A technical issue prevented access to the purchased service.
The service was not delivered as described.

All refund requests must be submitted in writing within 7 days of the transaction date and must include proof of payment and relevant details.

3. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us, your account may be
suspended or terminated, and access to services may be revoked.

We encourage users to contact us first so we can resolve any issues promptly.

Contact Us

For billing or refund-related queries, please contact:
support@petalconnect.org